Complaints about parcel delivery to Citizen advice It has tripled since the outbreak of the Coronavirus, as shoppers switch to online orders.
Before the busiest period of the year for home deliveries, the charity reminds consumers that the seller is responsible for getting items delivered to the buyer’s door, and consumers have a right to a refund if his service fails.
Various restrictions on shopping imposed since March have led to an increase in online shopping. Figures from the Office for National Statistics show that in May, online retail sales accounted for 33%, compared to 19% the year before.
With stores reopening over the summer, the percentage has decreased, but with a new closure in England the May number can be beaten.
Citizens Advice said consumer service has received three times as much calls about delivery issues since March compared to the same period last year. It Web page when parcel delivery Rights have had twice the number of hits this year compared to 2019.
Her report chimes with the Guardian’s mailing bag which similarly recorded a huge jump in complaints about parcel delivery to the wrong address, and stores mistakenly refused to refund the customer’s money.
A woman who called the charity to ask for help said she had “only had a problem with the couriers.”
Sandra, 77, was defending her age and relied on delivering gifts at family events.
“Parcel companies have delivered a lot of damaged parcels. She said,” I have agents who say they arrived when they didn’t, so I left chasing people which is very difficult because most companies don’t answer their phones. “
“The parcels that I ordered are really important to me because they are for my loved ones. So when they don’t arrive or attend completely broken, it’s very sad. I’ve totally lost confidence in the process.”
Alistair Cromwell, Acting CEO of Citizen Advice said: “It is not true that the number of people who have problems with parcels is so high. With Christmas and Black Friday approaching, it is important to remember that it is the responsibility of the seller – not your or the seller’s responsibility – to make sure that they arrive Item to you. “