About the author

Windows 10 (KB5000802) March update is causing many problems for system users. Within hours, there were many reports of blue screens of death trying to use the printer. A few days ago we reported Bugs related to another Windows 10 update.

KB5000802 is an automatically downloaded update package for Windows 10 20H2. It includes security fixes, so it’s a high priority. For this reason, it installs completely automatically for some users. Well, as you might expect, there are new critical bugs with it, resulting in BSOD.

Users reported an issue with PCs freezing followed by blue screens of death displaying “APC_INDEX_MISMATCH for win32kfull.sys” error code. One of the site readers Newer Windows It claims update tampering with some printer drivers.

Reader says “I think this update causes blue screens when printing with Kyocera Universal Print drivers. I already have at least 20 confirmed cases from 4 different clients, and only 1 hour has passed.”

However, there are reports of errors on Windows 10 PCs with third-party printers. In addition to Kyocera, there is talk of Ricoh and Zebra. Errors appear when users try to print. Moreover, a similar issue occurs with Windows 10 1909 (19H2).

The solution? Uninstall the problematic Windows 10 update

Currently, the only way to fix the problem is to uninstall the annoying patch. To do that, follow the steps below:

  1. Type “Windows Update” in the search bar and click “Service Settings”
  2. Click on “View update history”
  3. Click “Uninstall updates”
  4. Find “KB5000802” update, right click “Uninstall”
See also  Battlefield will return to its roots in the next version