Splinter Cell: Blacklist is a valuable Ubisoft game, but the game has had connection problems for a long time, so players cannot fully enjoy the title. Sam Fisher fans have been asking about fixing the game, but this is an outdated item, so the developers won’t improve the situation.
It is understandable, but it is difficult to explain the message posted in the company’s forum by Tara Richley – Head of Customer Contact Center at Ubisoft. A studio representative confirmed it If players request a game fix, they will get a 7-day ban initially, then a permanent ban, and they will lose access to previously purchased games.
“Any future support request for this issue will be blocked for 7 days. During this time, you will not be able to make purchases from the Ubisoft Store, log into Ubisoft websites, log into your Ubisoft account, or play through the Ubisoft Connect client. However, You can still play offline. Customer service will not be able to reverse this ban.
Subsequent offenses will result in a permanent ban.
In addition, all users who intentionally use previous versions of Ubisoft Connect or Uplay Launchers will be banned in order to get around this issue. Old versions of Ubisoft Connect are no longer secure, and their continued use may jeopardize the security of your Ubisoft account or the entire Ubisoft account. “
This is really shocking news, as we may think companies will be more open to help in 2021. Even if the company receives a lot of news about the Splinter Cell Blacklist, it seems like a much better decision to publish a statement in which the developers assert that they can’t improve the game.
Tara Reichley mentions offline gameplay, but a large portion of Ubisoft’s productions don’t offer this option, so customers will essentially lose access to previously purchased titles.
Ubisoft has removed the post from the forum alleging that a user impersonated a corporate employee. However, many players are not convinced, because the post is pasted to the top of the forum and its responses are disabled – this is where the posts of the company’s employees appear. Players can only create an account and set an attribute like that.